Information, Advice or Guidance

Information, Advice or Guidance

Course overview:

This nationally recognised qualification is ideal for anyone currently working in or looking to gain employment in information, advice or guidance roles such as a Customer Service Advisor, Support Worker or Peer Mentor. The course has been created by industry experts to help learners develop and improve the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors.

Learners will be introduced to key principles which will enable them to give information, advice and guidance to others. Learners will gain an understanding of discriminatory practices and how to overcome them, strengthen their knowledge of social policy in advice work and also cover signposting, referrals and record keeping.

Key Information:
Awarding BodyNCFE
Course LevelLevel 2
FundingFully Funded
Learning Method(s)

Online assessment

Paper assessment

Course Duration10 Weeks
Eligibility Criteria:
Candidates must be aged 19 or over based on the academic year. 
Candidates must be employed or in receipt of benefits, evidence of this may be required. 
Candidates must have lived in the EU for the last 3 years. 
Candidates should inform We Find Any Learner of any other course/educational programme they may be studying. 
Please note we can only fund Distance Learners in England.