Frequently Asked Questions

Find out if we have already addressed your query.

How am I assessed?

You will be assessed throughout your study by a series of assessment questions which are built into the course. You submit your assessment answers to your Tutor for marking, who will give you feedback on each question.

Do I have to meet with a Tutor or Learning Support Advisor?

The communication you and your staff have with a Tutor or Learning Support Advisor will be via telephone, email or post.

What happens if I do not pass an assessment?

If you do not pass an assessment, don’t worry. Once your Tutor has marked your work, you will receive an email instructing you to log into the system. If your result is ‘Refer’ this means your Tutor has highlighted some areas which need more attention in order for you to pass. You will then be able to re-attempt and re-submit the questions you didn’t pass the first time around.

Is there a word count for assessments?

No. There are no maximum or minimum word counts for the assessments. It is important that you demonstrate to your Tutor that you have fully understood the question and applied your knowledge to each answer in a logical way. If your Tutor feels that an answer needs a little more detail, they will point this out in your feedback and you will be able to go back to the answer and rework it until you pass.

How long will it take for my certificate to arrive?

Your certificate will take between six and eight weeks to arrive. Once you have completed the course and submitted your final piece of work, your assessments will be marked and your work will go through an external quality assurance process. Once this process is complete, your certificate will be sent to you as soon as possible.