Customer Service Level 2

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not the price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Available throughout England & Scotland: Please note if you live in the West Midlands, Liverpool, or the Greater Manchester area, we can’t currently match you to a funded course.

Course Fees

Free

Course Delivery

Digital or Paper-based

Course Duration

6 to 12 Weeks

Awarding Body

NCFE / CACHE / TQUK

Course Content

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services