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Customer Service Level 2

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Please note this course is currently only available in Yorkshire & Humber.

Course Fees

Free

Course Delivery

Digital or Paper-based

Course Duration

6 to 12 Weeks

Awarding Body

NCFE / CACHE

Course Content

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services
  • Candidates must be aged 19 years or over as of the 31st of August 2018
  • Candidates must have lived within the EU for the last 3 years or more
  • Candidates must currently reside in England

All the distance learning courses are accredited by NCFE/CACHE and nationally recognised.