Customer Service

Customer Service

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Course overview:

This nationally recognised qualification is ideal for anyone currently working in a customer-facing role, or looking to gain employment in a role which requires customer service skills. The course has been created by industry experts to help learners develop and improve the practical skills needed to deliver effective customer service. Learners will be introduced to key principles of customer service, communication techniques and different approaches for resolving problems. Learners will also gain an understanding of different organisational structures and current sales and consumer-related legislation.

Key Information:
Awarding BodyNCFE
Course LevelLevel 2
FundingFully Funded
Learning Method(s)

Online assessment

Paper assessment

Course Duration10 Weeks
Eligibility Criteria:
Candidates must be aged 19 or over based on the academic year. 
Candidates must be employed or in receipt of benefits, evidence of this may be required. 
Candidates must have lived in the EU for the last 3 years. 
Candidates should inform We Find Any Learner of any other course/educational programme they may be studying. 
Please note we can only fund Distance Learners in England.