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Customer Service for Health and Social Care Level 2

Positive working relationships with patients, families and residents. Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment. This course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.

Please note this course is currently only available in Yorkshire & Humber.

Course Fees

Free

Course Delivery

Digital or Paper-based

Course Duration

6 to 12 Weeks

Awarding Body

NCFE / CACHE

Course Content

  • Understanding customer expectations in health and social care settings
  • How to identify the types of customers who interact with health and social care services
  • Different communication methods used in health and social care settings
  • How to provide a safe, welcoming and inclusive environment for diverse needs
  • Candidates must be aged 19 years or over as of the 31st of August 2018
  • Candidates must have lived within the EU for the last 3 years or more
  • Candidates must currently reside in England

All the distance learning courses are accredited by NCFE/CACHE and nationally recognised.